Getting Help

What to Expect

To speak with someone about your situation, please call your local domestic violence program, or call the National Domestic Violence Hotline at 800.799.7233 or 800.787.3224 (TTY).

Women with Linked Hands

What to expect if you call a program

  1.  A caring listening ear. All programs have people who can listen and help you sort out options.
  2. Advocacy services. Most programs have specially trained advocates who can help with safety planning. Advocates can help you get information about welfare, CPS, disability services, immigration, housing, employment protections, and more.
  3. Emergency shelter. Many programs offer shelter or safe homes.
  4. Transitional housing. Some programs have longer term housing for survivors.
  5. Support groups. Some programs run groups for children, youth, and adults.
  6. Legal advocacy. Most programs offer information about protection orders and other civil matters. Most do not provide legal counsel, but can refer you to free or low cost attorneys.

What to expect if you go to a shelter:

  • Shelters are free — no fees are charged to stay.
  • Most shelters have shared kitchens, common areas, and bathrooms.
  • If you have children, you will probably all share one bedroom.
  • If you are alone, you may have to share a room with another resident.
  • You are responsible for taking care of your own children.
  • All shelters must welcome service animals. (However, most shelters cannot accommodate pets. They will work with you to make arrangements to have your pets cared for elsewhere.)
  • Shelters have laundry facilities and supply linens (sheets, towels and blankets).
  • They usually have emergency food, clothing and toiletries available for the first few days of a stay.
  • Shelters can be stressful — this is group living with others who are experiencing tough times.
  • You will be asked to honor the privacy of other residents by not discussing their names or situations with anyone else.
  • Shelters are concerned about everybody’s safety, so you may be asked to keep the location a secret. Visitors are generally not allowed.

Before you call a shelter, think about the things that are of biggest concern to you. Ask any questions you may have so you’ll feel as comfortable as possible making your important decisions.

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